2022 Employee
Benefits
House Staff Life and Disability
Reliance Standard Life Insurance Company
Reliance Standard Life
Insurance Company
Matrix Absence Management, Inc.
1-877-202-0055
24/7 for Telephonic Claims Filing or file online at matrixabsence.com
1-800-866-2301
Fax 602-866-9707
Life Insurance
Jackson Health System provides eligible employees with Group Term Life Insurance in the amount of one time the employee’s annual base salary. In addition, Optional Life Insurance is offered at the employee’s expense. Eligible employees may elect to purchase additional life insurance coverage between one and five times his/her annual base salary for a maximum coverage of $2 million.
• Group Basic
• Group Term Optional Life Insurance
Guide Links: Benefits Information
Links: Employee EOI Form | Life Insurance Certification of Coverage (Certificate 668926) | Life Insurance Certificate of Coverage (Certificate 668929) | Life Insurance Policy 668926 | Life Insurance Policy 668929
House Staff Life and Disability Provider Directory
Reliance Standard Life Insurance and Disability Company
Customer Service
1-800-351-7500
reliancestandard.com
ReliaStar Life Insurance Company
A Member of the Voya® Family of Companies Customer Service
1-800-537-5024
voya.com
Transamerica Life Insurance Company
Customer Service
1-888-763-7474
transamerica.com
Unum Life Insurance Company of America
Customer Service
1-800-331-1538
unum.com| Long-Term Care Insurance
Unum Whole Life Insurance with Long-Term Care
Customer Service
Mon – Fri, 8 a.m. – 8 p.m. ET
800-635-5597
unum.com | Whole Life Insurance Flyer
Trustmark
Customer Care
1-800-918-8877
Customer Care Email
customercare@trustmarksolutions.com
Claims Phone
1-877-201-9373
trustmarksolutions.com
Voluntary Benefits
Health Consumer/Fertility & Family Planning
Membership Services
1-800-800-8304
Mon – Fri, 8 a.m. – 8 p.m. ET Sat.,
9 a.m. – 6 p.m. ET
newbenefits.com
Voluntary Benefits
Links: Voluntary Benefits Enrollment Form
Voluntary benefits include the following:
• Legal Insurance
Guide Links: Benefit Information
Links: ARAG Legal
• Pet Assure + PetPlus
Guide Links: Benefit Information
Links: Pet Assure |Pet Assure App (iOS) | Pet Assure App (Android) | Wishbone Pet Insurance
• Group Critical Illness (CI) & Hospital Indemnity Protection
Guide Links: Benefit Information
Links: Critical Illness Form | CI Claim Form | SHOP Claim Form | Allstate | Allstate Critical Illness Brochure | Allstate Hospital Indemnity Brochure
• Voluntary Accident Insurance & Whole Life Insurance
Guide Links: Critical Illness Form | Benefit Information
Links: Accident Claim Form | Allstate Accident Brochure
• Whole Life Insurance
Guide Links: Benefit Information
• Trustmark Universal®
Guide Links: Benefit Information
Links: Trustmark
• Term Life Insurance with Long Term Care
Guide Links: Benefit Information
Links: Chubb
• ID Commander
Guide Links: Benefit Information
Links: ID Theft
• ConstantCredit
Guide Links: Benefits Information
Links: Ocenture ConstantCredit
• American Heritage Life Insurance
• Health Consumer/Fertility & Family Planning
Guide LinksGuide Links: Benefits Information
Links: Fertility Advocacy | Financial Wellness Life Event Coaching | Navigator Benefit
Group Voluntary Hospital Indemnity Insurance Provider
Allstate Benefits
Mon – Fri, 8 a.m. – 8 p.m. ET
1-800-348-4489
allstatebenefits.com
Allstate Benefits is the marketing name for American Life Insurance Company, Jacksonville, FL, a subsidiary of The Allstate Corporation.
Accident Insurance Provider
Allstate Accident
1-800-521-3535
allstatebenefits.com
Legal Insurance Provider
ARAG®
1-800-247-4184
ARAGLegal.com/myinfo
Access Code 17845jhs
ARAGLegalCenter.com
Critical Illness Directory
Allstate Benefits
Customer Service
1-800-521-3535
allstatebenefits.com
Voluntary Benefits Providers Directory
Pet Benefit Solutions
Pet Assure and Pplus (Rx)
1-800-891-2565
petassure.com
ID Commander
Membership Services
1-855-592-7941
Mon – Fri, 9 a.m. – 6 p.m. ET
idcommander.com
ConstantCredit
Membership Services
1-855-592-7940
Mon – Fri, 9 a.m. – 6 p.m. ET
constantcredit.com
AIG/VALIC
Miami District Office:
701 Brickell Avenue, Suite 1950
Miami, FL 33131
Office Phone: 305-817-2250
Office Fax: 786-777-7626
VALIC Client Care Center:
1-800-448-2542
valic.com
On-Site FBMC
Service Center
Office Hours:
Monday – Friday
7:30 a.m. – 5 p.m. ET
305-585-6512
Address:
Jackson Memorial Hospital
1611 NW 12th Avenue
Park Plaza West, L-109B
Miami, FL 33136-1096
